Privacy notice
We keep request information secure and use it only to support your experience planning.
What information we collect
When you submit a request or message support, we collect details like:
- Your name, email address, and phone number
- Your preferred date and travelers count
- Any accessibility notes or special requests you include
- Basic context needed to review availability and follow up
Why we collect it
- To confirm availability and coordinate the experience
- To reply to your questions and provide booking notifications
- To help accommodate accessibility needs when possible
- To improve clarity and reliability in our communications
Your choices
You can opt in to receive email updates and booking notifications. If you’d rather not, you can avoid subscribing—just note that it may limit booking communications.
Contact for privacy help
If you have questions about your information or want assistance, reach out through our support desk.
Go to supportTrust, handled responsibly
We aim to keep your information protected and only use it to support your requests. We also encourage you to include only what’s necessary for the questions you’re asking.